So check that your browser is the latest version. It’s because WhatsApp Web doesn’t necessarily support every version of Chrome, Firefox, Opera, etc. Follow the onscreen instructions to update the WhatsApp desktop app.įor WhatsApp Web users, update your browser to the latest version.Select More > Downloads and updates > Get updates.Enter Microsoft Store in the search box and select to open.The latest version would fix some issues and add new features, if you’re using the old version, update the WhatsApp program in Microsoft Store and see if it fixes the problem. Method 3: Update WhatsApp desktopĭownloading the update is a working solution for some users.

You need to use a compatible alternative browser to open WhatsApp Web. Other browsers such as Vivaldi, Internet Explorer, and Maxthon is incompatible browser. Google Chrome, Safari, Firefox, Opera, and Edge are browsers that are compatible with WhatsApp Web. If you’re using WhatsApp web, you need to check browser compatibility.

Click on the Compatibility tab, then select Run this program in compatibility mode, select your operating system, and hit OK.

Right-clicking on the WhatsApp icon, then select Properties.

Method 2: Run in compatibility modeĭepending on the version of Windows you’re using, you may have to toggle the compatibility mode for the classic WhatsApp desktop program. If it’s from their end, we have to wait till they fix the issue. If WhatsApp is not working on both devices but the network is fine, check the WhatsApp server status. You can restart the router and reboot the PC. Make your smartphone online and retry your WhatsApp on PC. You may get “Make sure your phone has an active internet connection” message on PC. When it’s offline, WhatsApp desktop/web might not open. If you’re able to open other web pages, check your smartphone. WhatsApp is not open when there’s a problem with your internet connection. Make sure your internet connection is working and your device has connected to the internet properly.

Method 6: Make sure Windows is up to date.

Method 5: Check if your system is corrupted.

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