On the right hand side you will find the Test Window, which is where you can test your chatbot as you go. If you don't have a NativeChat account, you should create a free trial account.įrom the NativeChat console, create a new chatbot project.Ĭhoose Blank Bot, set the Name to ACME Ride, and press Create bot button.Īfter the project gets created, you will arrive to the Dashboard. To start working with NativeChat and Viber we need to set our development environment in the following steps: In this article, we will look into building a Viber chatbot with NativeChat.įirst, we will go through the required configuration, then we will add handling of straightforward questions and answers, and finally, we will create a step-by-step conversation that will guide a user to complete a bigger task. A well-designed chatbot can handle a big portion of the communication with your users while leaving your trained employees to handle more complicated or unique scenarios. Chatbots can work 24/7, are great at handling repetitive tasks, and can provide a queue-free form of communication. As a result of which, companies need to adapt and provide different ways of communication channels for their customer and employees.

Furthermore, we find it more and more comfortable to communicate through channels like SMS, WhatsApp or Viber-each more or less popular depending on where in the world you are. We used to talk to each other face to face or on a phone, while lately we tend to communicate more and more through text. Over the last decade, the paradigm of communications has changed. In this tutorial, we'll build a Viber chatbot with NativeChat. A good chatbot can elegantly handle much of the communication with your users.

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